Your satisfaction is our utmost priority. We will always do our very best to deliver a floral arrangement that matches as closely as possible to the design displayed online. Please note that occasionally, seasonal and regional conditions may affect the supply of flowers and greens available for sale on our website. Specific varieties or colours may not always be available or may be available but fail to meet our high-quality standards. In some cases, substitutions may be necessary to fulfill your floral and container requirements. In addition, care and attention are given to your order to ensure that it is as requested.
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color that is similar to the original.
If the floral container or vase shown online is not available, a similar container or vase will be used. In addition, care and attention are given to your order to ensure that it is as requested.
Specialty gifts such as teddy bears or chocolates may be substituted with another specialty gift of equal or greater value and of similar theme and category.