Everyone wants to smell the roses rather sooner than later.
At Uniflora, we understand the importance of a timely delivery and will always do our best to deliver your flowers or plants on time. At rush hours, some minimal delays might occur, so please bear with us. We will surely notify you should there be a big time difference for any reason.
We deliver your order complimentary in all areas in Dubai. An additional 30aed applies to deliveries to Sharjah, with deliveries to all other emirates costing an additional 50aed.
Under normal circumstances, we will try to ensure that your order is delivered to the recipient's address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our drivers encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient address you provide is accurate and that you give additional instructions to assist our drivers in locating difficult-to-find addresses. It is also very important that you keep us informed if you find that the recipient's address or availability changes prior to the order being delivered.
Deliveries to hospitals
Deliveries to hospitals can be problematic because patients often move from ward to ward, or are discharged. This means that we are sometimes unable to deliver orders for customers at a very emotional time. However, many of these problems can be avoided by ensuring that we have accurate and up-to-date information about the ward that the recipient is in. It is particularly important that you provide the full name of the recipient of the order as there can be several patients with the same name in the same hospital. This can lead to errors in the delivery that are beyond our control. Many hospitals do not allow drivers to take gifts directly to wards because of health and safety regulations and in such cases our gifts will be delivered to reception or post rooms.
Deliveries in Dubai are complimentary. Deliveries to Abu Dhabi and other emirates will incur supplementary charges.
The Uniflora Promise
At Uniflora, we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your order or its delivery, please do not hesitate to contact us at firstname.lastname@example.org.
Our products are available for same day delivery. For same day delivery your order must be placed before 1pm except on Saturdays where orders need to be placed before 12pm midday. Our delivery service is not available on Fridays. Before major holidays, we recommend that you place your orders at least five days in advance.
It is the customer’s responsibility to provide us with the accurate address on which the delivery is to be made. In case of any inappropriateness in the address, we cannot be held liable and hence will not be accountable for any kind of replacement or refund request. In case the delivery does not reach you at all because of no fault of yours, we will provide replacement or compensation. You are not liable to claim an amount other than the amount of your initial order.
Regretfully, we are unable to guarantee time of delivery. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries.
Uniflora is not responsible for:
- Products delivered to incorrect addresses supplied by the sender
- Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender
- Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender
- Product quality problems caused by improper handling by the recipient